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My name is Lisa, and I have lived in North Wales all my life. The work I do today — both as a funeral celebrant and through my support services — has grown naturally from my professional experience and from many years spent walking alongside people during some of the most challenging and meaningful times of their lives.
 

For the past fourteen years, I worked for a national military sight loss charity within a rehabilitation team, with a specialism in assistive technology. In this role, I supported people to adapt, regain independence, and reconnect with everyday life following sight loss. I later moved into a community-based role, supporting people in their own homes.

This work involved assessing needs, creating individual support plans, coordinating services, advocating where necessary, and supporting people to access social opportunities and community connections. I also set up and supported social groups, recognising the importance of companionship, purpose, and belonging — particularly later in life..
 

The majority of my caseload were older people, and through this work I gained extensive experience supporting individuals living with the physical, emotional, and cognitive challenges that can come with ageing. I have worked closely with people affected by stroke, dementia, hearing loss, and sight loss, as well as with their families and wider support networks. These experiences have shaped my understanding of how deeply personal, complex, and sensitive later life can be.
 

Alongside my professional roles, I trained as a counsellor and hold a Level 4 Diploma in Therapeutic Counselling. These skills underpin everything I do, helping me to listen carefully, communicate clearly, and offer a calm, compassionate presence — especially during times of change, uncertainty, or loss.
 

Through my work, I attended many funerals and became aware of the profound difference a truly personal ceremony can make. The services that resonated most were those led by funeral celebrants — ceremonies that reflected the individual honestly and allowed families and friends to engage in a way that felt right for them. This understanding led me to complete the Level 3 Diploma in Funeral Celebrancy, bringing together my professional experience, counselling background, and values-led approach.
 

Today, my work sits across two closely connected services: providing practical and emotional support to people in their own lives, and supporting families to honour a life that has ended. Both roles are rooted in the same principles — dignity, respect, compassion, and taking time to truly listen.
 

Whether I am supporting someone through later life or helping a family create a meaningful funeral ceremony, my aim is the same: to walk alongside people with care, honesty, and understanding, and to ensure they feel heard, supported, and respected.